At DealsBay, we value transparency and customer satisfaction. Our refund and cancellation policy is designed to be fair while accounting for the nature of global shipping and instant-access products.
Physical Products
Returns & Replacements
Certain physical products are eligible for return or replacement within 14 days of delivery
Eligibility depends on the product type and the issue reported
Products must be unused, in original condition, and with original packaging
Each request is reviewed individually to ensure a fair resolution.
Items Not Eligible for Return
Some products may not be eligible for return or refund, including but not limited to:
Products clearly marked as non-returnable
Items showing signs of use, damage after delivery, or missing packaging
Issues caused by incorrect address details provided during checkout
Delays due to customs clearance, carrier handling, or external factors
Minor differences in color, size, or appearance due to screen or manufacturing variations
Return Process & Charges
If a return is approved, customers may be responsible for applicable return handling or logistics charges
Any such charges, if applicable, will be clearly communicated before processing the return
In some cases, a partial refund may be issued after evaluation
Our support team works closely with customers to find the most practical and cost-effective resolution.
Digital / Instant Access Products
Digital products (courses, bundles, tools, downloads) are non-refundable
This is because access is granted immediately after successful payment
Once access is delivered, the purchase is considered final
Order Cancellations
Orders can be cancelled before shipping or processing begins
Once an order has shipped or digital access has been provided, cancellation is no longer possible
Refund Timeline
Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Processing time may vary depending on your bank or payment provider
Verification for Refund Requests
To help us resolve issues quickly, customers may be asked to provide:
